AI That Works4Me
AI That Works4Me explores how artificial intelligence is changing IT Service Management, Enterprise Service Delivery, and Digital Operations.
Each week, we break down real use cases, smart automation strategies, and the tools that work — not just buzzwords.
AI That Works4Me
Seizing the agentic AI advantage
McKinsey’s Latest on Agentic AI
McKinsey’s report “Seizing the agentic AI advantage” tackles the gen AI paradox: broad adoption, but limited business impact so far.
Key insight: The next breakthrough lies in AI agents — proactive, goal-driven virtual collaborators that automate complex business processes.
To succeed, organizations must:
- Redesign workflows from the ground up
- Build an “agentic AI mesh” to orchestrate these systems
- Balance human, technology, and governance dimensions
McKinsey frames this as a CEO playbook for AI transformation: moving from pilots to industrialized, scalable delivery that creates measurable value.
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